Monthly Archives: October 2018

Stakeholder feedback about live music intervention

After the intervention in One Web, those questions where sent by email to the Facility Manager of the office, who was present and recording all the reactions.

  1. Comparing to other days in the office,  what do you think the music did to people and to the workplace?

I think that the majority of the staff were positively affected by the music, people were generally more happy, and it formed a talking point for many for the rest of the day!

  1. It is normal the interaction between colleagues early morning? Do you think people become more talkative because of the music intervention?

Yes normally people will have a chat over coffee in the morning, but I think there music gave them something other than work to discuss in the morning and encouraged more engagement than usual.

  1. Have you received any personal feedback of people? How was it? Has someone complained or said something negative? (negative is also important for us) What do you think we should improve for a future next intervention like this?

The overall feedback was very positive, people were very surprised by the music and said it put them in a good mood, and so having live music in the office is definitely something we would consider for the future. Some people were not sure how to react – I think some wanted to stay and listen more, but were not sure if they could. The only near-negative feedback, is that a couple of people commented that maybe a flute was not the best instrument as – as a solo – is not as “warm” as a violin or piano, so maybe in the future a different instrument could be used.

[Intervention] Fears and Songs 1: Results

Fears

  1. No tener la posibilidad de crecer. Algunas veces siento que no soy valorado por la empresa. Don’t have the chance of being promoted. Sometimes I feel underestimated by the company.
  2. Pasar toda mi vida en la misma tarea. Spending the rest of my life performing the same task.
  3. No mostrar o tener las competencias necesarias para los retos que me ponen. Not being competent enough for the new challenges that emerge from my role. 
  4. Tomar la decisión de renunciar después de todo el esfuerzo que hice para tener este trabajo. To accept my decision to quit after considering all the effort that I made for gaining my position
  5. Mi jefe es muy desenfocada My boss is unfocused/uncentred.
  6. Que no saben o entienden lo que hago My work colleagues do not understand my role.
  7. Quedarme aqui Being stocked in this work place.
  8. No poder hacer lo que me gusta. Being restrained to do what I do not like.
  9. Que comiencen a joder por la puntualidad They began to check our time arrival.
  10. Que la cultura me coma y no encajar Being absorbed by the organizational culture, and afterwards not fitting in my work place.
  11. Los otros humanos y sus intenciones. My work colleagues and their intentions/motivations.

♬ The intervention I dreamed comes true! ♬

After one month of lobby contacting more than 5 companies in the digital field, finally, I found the support of an important company who build satellites to provide internet to the world. They allow me to bring a flautist into their workplace, just into the main reception. Here some highlights and learnings.

The setup

  • I rent 3 devices in the CSM Loan Store
  • One camera to record the people faces
  • One camera to record the general place
  • One audio recorder to have a backup of audio as evidence
  • Three days previous to the intervention I send a Survey Available here

Note: One day before the intervention I visited the place to ensure where to place the cameras and how to prevent any disturbing situation for other offices or employers.

The repertory:

With the help of the flautist, we define a repertory with a mix of baroque and classical pieces, we also add some commercial songs, because according to my research knowing a song previously increase the level of emotional connection.

The day of intervention

With the support of facilities Manager and Coordinator, we did the setup early morning 8:00 a.m., we play the repertory from 8:35 to 9:05, reaching around 14 employees and a group of 5 visitors.

Reactions

  • People got surprised, smiled and did eye contact with the flautist
  • Most of the people didn’t understand exactly what was happening
  • When they noticed the facilities coordinator was in the opposite side not all of them show the emotion they project in the video face.
  • Some of the employees say hi to the coordinator and say a gesture of “thanks”
  • Other employees were moving around to connect with some others and share LIVE MUSIC HELPED PEOPLE TO RECONNECT WITH EACH OTHER TO SOCIALIZE BEFORE TO WORK
  • Most of the people behind a room window where more engaged and expecting the next songs, also they were moving.
  • The 5 executive visitors where really surprised, facility managers were concerned about the expectations or if they wanted the music got stopped for their meeting but they didn’t have any issue, also the wanted to listen.

Learnings

  • The music could be connected with the morning coffee or breakfast so people know it is for their benefit and they understand better how to react.
  • The morning music could help to the “work onboarding” so people can be easily prepared for the day.
  • The repertory needs to be better chosen to don’t repeat songs and don’t disturb people who already arrived.
  • Since people socialize there should be a

Preliminary  results

  • People got engaged and show their happiness during the day
  • Some people have contact to ask if this could happen everyday
  • Some employees talk about their musical capabilities and share with others “I play the piano, I play the flute”…
  • Stakeholders feel really happy whit it an participate with people conversations. MUSIC CREATE CONVERSATIONS, MUSIC IS THIS THING TO TALK ABOUT BEYOND THE WORK
  • I also send a short survey to measure people perception of the intervention, this is the most important answer:

 

 

 

 

Stakeholder Interview: The Human Resources Manager

Thanks to the woman networks that I currently belong, I found a Human Resources Manager from a multinational company of marketing analysis. The main findings.

  • Normally Human Resources areas defined his intervention plan with a year in advance so they can define budgets: for workshops, medical support, interventions, career development, among others.
  • Currently, Wellbeing is just seeing like – healthcare -, or related to sports, yoga, and massages. Mental health is just checked in a standard review ONCE a year (!) that is made for external parts of the company.

About live music in the office
According to the Manager, the idea to bring classical music to the office was interesting, BUT needs to have into account the following considerations:

  • Normally live music into the office could be related to any event or upcoming company campaign, it is important to articulate the music with an outcome so people understand why the company is offering that. Just to have an opening and a closing of the intervention.
  • This could not be applied in all type of companies because depends on the flexibility and the schedule they have for meetings, calls, etc. So it is important to do it in transitional moments (arriving in the office early morning, after lunch or after office).
  • It is important the volume, tone, and closing the cycle with an email, or flyer so people understand why that music was there.

About acoustic box
This sound really exciting for the interviewed, thinking as a place where people can get in, listen to sounds, scream or have a mental relaxation. But she has the following concerns

  • The box shouldn’t be in an open space or where everybody can see who is getting in.
  • This should be in a quiet space (she suggest areas like upstairs floors, or terrace, etc)
  • It needs to have some rules to avoid people get in with phones or use it for phone calls

IMPORTANT: Stakeholder talked about agencies of healthcare, training etc, to hire their services. She finds the interventions I shared like an opportunity to create an agency who provides bespoke mental wellbeing services for companies, that could be contacted and added in the budget at the beginning of the year.

 

The Acoustic Bucket Intervention [iteration 1]

This week by Instagram, I asked my followers to use a bucket as their personal box to sing. I just achieve two participants, but those are my learnings:

  • I need to consider safety to avoid people got stocked or ill because of a bad use of the bucket. Both participants said it felts insecure, humid and hard to take the picture to confirm they do it (because they weren’t alone). Also, I should think about claustrophobic people, that may not be so able to do it.
  • Even though the intention was to relief anxiety by singing, both participants were more engaged for the “fun” of having a bucket on the head, so more than calm they meet again with their inner child.
  • Even though was not directly involved, by sharing the Instagram pictures a lot of people wrote having fun seeing my friends with the bucket on the head…. so indirectly I did others make laugh, and it could be also an opportunity to think about.

Reflection: Could I combine music, sound, and humour to relieve anxiety and connect with emotions? How does the box should be to provide safety? How could I do this should be in the workplace?

I’m thinking to create an acoustic box to manage anxiety into companies, but I’m a little bit stuck here because to test it I will need a more formal device. I was thinking to use an old closet, encouraging people on the streets to sing inside… however I just to figure out some logistic issues, to transport the closet, ask for permission. I also taught to continue with the bucket idea but using my clown experience and try to make people accept the challenge on the streets… but it was just a desperate action.